In this brave new world where every brand or company is going to be talked about whether they like it or not, bullying is not the best way to preserve a good reputation.

Not to long ago AT&T was trending on Twitter due to people complaining about the upgrade prices for the iPhone 3G S. I didn’t think it was so terrible. You knowingly went into a contract with AT&T when you got your other phone so this is no surprise. The low prices for the iPhone can only be achieved by AT&T subsidizing the costs and recouping it in the contract. So as far as I could tell, all is fair.

I called TDBank asking what that was about and found out that the check is going to try a few times before it gives up. Interesting. After discovering that, I did not expect the customer service representative to do anything but, he removed the second NSF Fee! That was an unexpected surprise.